Gold Pool View 1108

Upon checking in we noticed an awful smell coming from somewhere near the washer and dryer, but couldn’t figure out what it was. The furnishings appeared to be hotel-ish and old, except for the couch and loveseat that was nicer and newer. Bathrooms were renovated nicely. Walls were bare...just an overall cold feeling. The patio and furniture were filthy. The washer only worked after you’d turned it on for an unspecified amount of time. It’s like it just came on when it wanted. The next day we discovered the smell. Someone from a previous stay left an egg in the bottom of the trash can (under the liner), and maggots had appeared all over the trash can and pantry area. There was no cleaning supplies of any sort, so I had to leave at 9:30 pm to go get some. I have a crawling 9 month old, and a disabled child, so keeping her off the floor was a task. I called and notified the front desk, but all she said was “yikes”, and that she would notify (whoever). We stayed here in April as well, but from someone on VRBO. I’ll be booking through them from now on.

Their clothes left in the unit, spare change in a dish in the den, pizza left in the microwave, and wet dish towels left in the washing machine. When we complained we were told we had to realize it was near the end of the season, we were dealing with wear and tear of turnover. We were there the second week of July, I don’t consider that the end of the season. We weren’t given a break on housekeeping which would have been nice if the unit is not cleaned as well later in the season.

This is a great unit for a large family. The bedding options offer plenty of room. The location of the unit from the pool is perfect, just a few steps away. There are a few things in the unit that needed attention, but I’m sure after the office was notified, they will be handled. We have been staying in Colony Reef for years and are always happy there.

Very nice week at colony reef as usual

Manager's Response

Very nice week at colony reef as usual

Manager's Response

Unfortunately we were notified upon arrival that the pool was closed ... so that was a little disappointing but the management gave us a partial refund because we weren’t aware... the pool will be beautiful for future guest and is in a great location... everyone was friendly and quiet. Beach is beautiful as well. The condo is clean and comfortable.. we had a mishap with the glass covering the dining table and broke it. With a crawling infant I was quite upset but management stepped in and helped us clear the mess and continue with our mini vaca. I would definitely stay again!

Manager's Response

The third bedroom was more of a closet with filth under the homemade bunk beds. There was trash under the living room furniture and some kind of bungee cord key ring under the fitted sheet in the master bedroom. The master bathroom shower curtain has not been cleaned since day one as it was pink towards the bottom. There was a door stop sticking out in the hallway which would be perfect for a small child to get injured on. There is an exposed wire sticking out of the wall behind the nightstand in the master bedroom. The closet doors in the second bedroom looked wedged in place at an angle to keep them from falling. The dryer does not dry laundry AT ALL. The individual at check-in was very courteous as he helped additionally with getting tus connected to the WI-FI. I would have been very embarrassed to have rented this property in the condition that it was in.

This unit is a great location.Property description and upgrades are accurate. While the upper units have better views you can't beat this ground floor unit for quick and easy access.
The unit was cleaned but the sliding glass door track was filthy and extremely difficult to open and close, the guest toilet ran. Maintenance came for both and tried to repair...they were very courteous and prompt to respond. For this unit, bring your own wine/cocktail glasses and a hair dryer it these are items you like to have around.
Great unit too for watching kids play volleyball and kickball until dark and visiting from the patio.

Manager's Response

Had a wonderful time. The condo was great.

Manager's Response

This was a nice unit. Overall, the unit was clean and everything worked as it should. The location of the unit is great. We loved sitting out in the patio. You’re only about 30 steps from the pool which was very convenient. And we were right on the green space in the middle of the complex which made it easy to go out and throw the football. Only thing was that there definitely could have been more towels supplied in the unit. There were only 6 when unit capacity is 8 people. Other than that, we really enjoyed it.

Manager's Response

Fun for the whole family

Manager's Response

The room was excellent! We loved the ground floor and the open floor plan of our room. Very comfortable. The grounds of the condo also very well kept.

Manager's Response

Enjoyable time, great unit

Manager's Response

We rented 3 condos for 20 people.
Everyone had a great time and the weather was just perfect.

Great family unit.
Great family complex.
Well maintained and family oriented.
Great management staff also.
Have been vacationing at Colony Reef for 20years and we think it is best in St Augustine. Wouldn't stay any place else!!

First stayed at Colony Reef in 1990 and will continue to stay there when I visit St. Augustine. 1108 is a clean, well-maintained unit with easy access to the pool and beach. (Lighting in the bathrooms does need upgraded)

We were there for the month of February. There is a heated indoor pool, which was good because the outside pool - even with a hot tube right there - was too cold to use. By the end of the month, it had warmed up to where we could use the outside pool. Access to the beach is excellent.

We were there for the month of February. There is a heated indoor pool, which was good because the outside pool - even with a hot tube right there - was too cold to use. By the end of the month, it had warmed up to where we could use the outside pool. Access to the beach is excellent.

Saint Augustine is a beautiful place to be in December with the lights and holiday atmosphere

Saint Augustine is a beautiful place to be in December with the lights and holiday atmosphere

We booked at the last minute so pickings were slim. Reservationist and front desk staff were amazing and helpful. Property was very clean with well taken care of landscaping. Loved the playground, pool, big grassy area to play, and very quiet beach area.